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Delivery Arrangements

We are committed to ensuring that your orders are processed and delivered promptly and securely. Orders are shipped from our warehouse using trusted courier services such as USPS, UPS, FedEX or DHL to ensure a reliable delivery experience.

• Order Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed.
• Shipping Methods: We offer multiple shipping options to suit your needs, including Standard Shipping, Express Shipping, and Next-Day Delivery.
• Delivery Timeframes:
  • Standard Shipping: 2-5 business days
  • Express Shipping: 1-2 business days
  • Next-Day Delivery: Orders placed before 3 PM will be delivered the next business day.

Delivery Costs

Shipping costs are calculated based on the weight, size, and destination of your order. Final shipping charges will be displayed during checkout.

• Standard Shipping: Starting from $3.99
• Express Shipping: Starting from $6.99
• Next-Day Delivery: Starting from $9.99

Note: Free shipping is available for orders over $1500.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Liability for Delayed, Lost, or Misrouted Orders

We strive to deliver all orders within the estimated timeframes. However, unforeseen delays may occasionally occur due to factors beyond our control.

• If an order is delayed, lost, or misrouted, we will work closely with our courier partners to resolve the issue as quickly as possible.
• Supplementary Costs:
  • If a delay or error occurs due to our shipping process, we will bear any supplementary costs incurred.
  • If the delay or error is caused by incorrect information provided by the customer, the customer will be responsible for any supplementary costs.

Claims for Lost or Delayed Orders:
If your order is delayed or lost, please contact us at service@dzembos.com within 14 days of the expected delivery date.

Returns and Refunds for Delayed or Lost Orders

• If your order cannot be delivered within a reasonable timeframe, we offer full refunds or a replacement at no extra cost.